Holiday Rental and Airbnb Management, handled by our local team ready to treat your home with care.
For us, local expertise means understanding seasonal booking patterns, knowing regional property quirks, being close enough to respond quickly when needed, having trusted relationships with local tradespeople and deep insight into what drives success in the area. Your dedicated host combines this local knowledge with a personal service that works for you.
We handle everything from start to finish. From creating your listing and screening guests, to managing bookings, maintaining your property and providing 24/7 support when needed. So you can get on with your life without constantly checking in. Stay Torquay offers the following all-inclusive services, so you can sit back and and relax while your property earnings grow.
We gather and present all necessary information to create an attractive and comprehensive property listing. Our expert photographers capture stunning images to showcase your property in the best light.
Complete oversight of your listing by a local Torquay team, coordinating multiple platforms, calendar optimisation, and pricing including adjustments for school holidays and seasonal pricing.
We carefully screen guests ensuring your property is rented to responsible guests. Our team provides 24/7 support, addressing guest concerns promptly to ensure a flawless experience and glowing reviews.
We provide professional Guest Information House Manuals with your input that is tailored to your home and neighbourhood. This is sent to guests digitally before their arrival so they become familiar with your house rules, giving you peace of mind.
We coordinate professional cleaning, linen services and stock housekeeping items to maintain a pristine, five-star standard for every guest
We regularly monitor your reviews and respond to both negative and positive feedback so our target guests are satisfied leaving your property with an impactful reputation.
Prompt resolution of any property issues and ongoing maintenance with a builder on standby, so you can relax while we handle the details.
We provide monthly detailed financial reporting and management to keep your rental income organised and transparent.
Book a call or contact us and will assess your property’s potential and provide a custom appraisal within the following 24 hours that includes grounded projections and market analysis – all informed by your goals and what you want to get out of your property. From there, all you need to do is sign up and we start working for you!
Once you’ve signed up, we will introduce you to your Host, who will be your main contact at Stay Torquay and will manage everything related to your property We’ll organise professional photography, and handle all advertising, including creating eye-catching listings on all major platforms. Listings will generally go online within 7-10 days of signing up.
Your property is ready for guests! Sit back, relax, and enjoy your increased income while we take care of everything else.
There are other holiday home managers in the SurfCoast region, and everyone does things a little bit differently.. But before you decide, make sure you’re getting the best deal by asking these key questions:
Not all management companies offer the same service, so make sure you’re comparing apples with apples! At Stay Torquay we’re upfront about all of our fees and services – with no hidden costs, and definitely no surprises.
Stay Torquay offers a complete hands-off short-term rental management solution. By partnering with us, we take care of everything that comes with managing your property on the short-term rental market, and we deliver above-market returns, without you having to lift a finger or deal with a guest.
Contact our team and let us know the type of space you intend to list. We can give you a quote for our services and earnings appraisal. Our team will take it from here and have your property listed for guests to book in no time!
Our team at Stay Torquay will operate as your property host. This means that you can leave all the work to us including property management, cleaning, linen, guest contact and more, while you focus your time on other things.
Your property host is your direct point of contact who will personally ensure your home is taken care of like it’s their own. Your host lives locally with on the ground experience. Your host takes care of all of your questions as well as that of your guests.
Your Local Host conducts regular checks and reviews feedback after every guest stay. If something’s wrong – whether it’s a faulty appliance or general wear and tear – they’ll assess the urgency, log the issue, and coordinate the next steps. You’ll be kept in the loop throughout.
Our single hosting management fee is charged at 15% ex GST of your earnings. This fee eliminates any hidden costs and provides complete, transparent, professional management for your holiday property.
While you can provide your own property photos for the listing, we recommend you opt in to our professional photographer who is specifically trained in rental photography and familiar with our strict photo standards so that your property is presented in its best light. Photos are critical to a listing’s success, so we take it very seriously.
We charge a one-off onboarding fee, which covers the costs of getting your property listing set up, including but not limited to; professional photography, lockboxes, and the first initial deep clean.
From here, our pricing is charged on a percentage commission basis, so we only earn when you earn. There is a separate cleaning fee and linen fee, however this is paid directly to us by the guest.
Payment is broken down via:
Guest payment occurs at different times depending on the platform. For example Airbnb guest payment is processed 24 hrs after check in. But if guests book via Stay Torquay, guests must pay 30 days prior to check in. We pay out your earnings twice a month. They are paid as a net amount after all fees.
Yes, there will be a standard agreement signed between both you and Stay Torquay. Our property consultants will go over the agreement with you and answer any questions you may have. The contract is not locked in, you can opt out at anytime.
Typically, you won’t be involved in approving individual guests. We have a proven, vetting process to ensure the right guests access your property:
1. Each guest is vetted and approved before a booking can be confirmed. Your host will access guest reviews and recommendations from other hosts.
2. If a guest books through Stay Torquay, a security deposits is taken to help prevent unwanted behaviour, enforce house rules, and help local hosts make informed decisions on a guest before check-in.
If a red flag arises, your host will consult with you before approving the guests stay.
The initial set up fee will be billed to the property owner before the commencement of our services. Other optional services that will be charged a fee include the initial clean, initial bed/room set up and a lockbox installation.
A customised quote will be sent to the owner before getting started.
You will continue to pay your property rates, insurance, bills, maintenance and repairs.
Please update your insurance provider and let them know you will be holiday letting your property, You will be asked to provide insurance confirmation when signing our agreement.
If for whatever reason you wish to deactivate your listing or no longer require our hosting and property management services, you can opt out by providing us with 30 days notice.
