Holiday Rental and Airbnb Management, handled by our local team ready to treat your home with care.
For us, local expertise means understanding seasonal booking patterns, knowing regional property quirks, being close enough to respond quickly when needed, having trusted relationships with local tradespeople and deep insight into what drives success in the area. Your dedicated host combines this local knowledge with a personal service that works for you.
We handle everything from start to finish. From creating your listing and screening guests, to managing bookings, coordinating cleaning/linen and providing 24/7 support when needed. So you can get on with your life without constantly checking in. Stay Torquay offers the following all-inclusive services, so you can sit back and and relax while your property earnings grow.
After our expert photographer captures stunning images of your property, we gather and present all necessary information to showcase your property highlights, presenting an attractive listing to guests.
Our local Torquay teams has complete oversight of your listing. We manage bookings, sync Airbnb and Stay Torquay platforms, calendar optimisation, and dynamic pricing including adjustments for school holidays and seasonal pricing.
We carefully screen guests ensuring your property is rented to responsible individuals couples, families or large groups. Our team provides 24/7 support, assisting with check ins, guest requests and problem solving.
We provide guests with house manuals and house rules that are tailored to your home and neighbourhood. This is sent to guests digitally before their arrival, ensuring expectations are set promptly and clearly.
We arrange professional cleaning, linen services and replenish stocked items to maintain a pristine, five-star standard for every guest. We keep these services in house as much as possible for better oversight.
We regularly monitor guest reviews and respond to both positive and negative feedback, addressing guest concerns promptly to ensure your property is left with glowing reviews.
We handle guest security deposits, refunds, and short stay levy fees where applicable. We provide you with monthly detailed financial reporting to keep your rental income organised and transparent.
We have an in house builder on standby for emergency call outs, repair quotes and security checks, so you can relax while we handle the details. (call out fees apply).
Contact us via our form here and will assess your property’s potential and market analysis – all informed by your goals and what you want to get out of your property. From there, all you need to do is sign up to our Pro Hosting package and we start working for you!
Once you’ve signed up, you will be allocated a Host, who will be your main contact at Stay Torquay and will manage everything related to your property. If you opt in, we’ll organise professional photography, and handle all advertising, including creating eye-catching listings on Airbnb and Stay Torquay. Listings will generally go online within 7-10 days of signing up.
Your property is ready for guests! Sit back, relax, and enjoy your increased income while we take care of everything else.
Contact our team and let us know the type of space you intend to list. We can give you a quote for our services and earnings appraisal. Our team will take it from here and have your property listed for guests to book in no time!
Our team at Stay Torquay will operate as your property host. Your host lives locally with on the ground experience. This means that you can leave all the work to us including property management, cleaning, linen, guest contact and more, while you focus your time on other things.
Your Local Host conducts regular checks and reviews feedback after every guest stay. If something’s wrong – whether it’s a faulty appliance or general wear and tear – they’ll assess the urgency, log the issue, and coordinate the next steps. You’ll be kept in the loop throughout.
While you can provide your own property photos for the listing, we recommend you opt in to our professional photographer who is specifically trained in rental photography and familiar with our strict photo standards so that your property is presented in its best light. Photos are critical to a listing’s success, so we take it very seriously.
Typically, you won’t be involved in approving individual guests. We have a proven, vetting process to ensure the right guests access your property:
1. Each guest is vetted and approved before a booking can be confirmed. Your host will access guest reviews and recommendations from other hosts.
2. If a guest books through Stay Torquay, a security deposit is taken to help prevent unwanted behaviour, enforce house rules, and help local hosts make informed decisions on a guest before check-in.
If a red flag arises, your host will consult with you before approving the guests stay.
There are other holiday home managers in the SurfCoast region, and everyone does things a little bit differently.. But before you decide, make sure you’re getting the best deal by asking these key questions:
〰️ Can guests upgrade their stay with hampers, babysitters and personalised experiences? (More perks on offer = happier guests!)
〰️Do they charge YOU as the owner extra commission or fees for using third-party booking sites?
〰️Do they have local on the ground knowledge so that the service on offer to guests is unmatchable?
〰️Is there a dedicated in house host instead of outsourcing it to another business?
〰️Do they provide monthly financial reporting free of charge?
〰️Do they limit how many times YOU can stay in your own home? (we think that’s crazy!)
〰️Do they offer additional services like caretaking while you’re away, bin service, long term stays to suit the market, or an on call builder for property maintenance and repairs?
Not all management companies offer the same service, so make sure you’re comparing apples with apples! At Stay Torquay we’re upfront about all of our fees and services – with no hidden costs, and definitely no surprises.
Oh no, definitely not. We’re not one of those places that tries to manage your own personal use. If you only want to list your property for a season or half a year that’s totally fine.
Our single Pro hosting management fee starts at 15% of the gross booking revenue. This fee eliminates any hidden costs and provides complete, transparent, professional management for your holiday property.
The initial set up fee will be billed to the property owner before the commencement of our services. Other optional services that will be charged a fee include the initial clean, initial bed/room set up and a lockbox installation.
A customised quote will be sent to the owner before getting started.
Dedicated Local Host Listings on Airbnb, VRBO and Stay Torquay Strategic Seasonal Pricing collaborating with your goals Complete Listing & Booking Management Guest Vetting and check ins Guest Communication, Check ins & Reviews Home Manuals and House Rules for Guests Local guides, tips and recommendations Linen services coordination Professional cleaning services coordination Government short stay levy fee coordination Security Deposits Owner payments and monthly financial reportingx Airbnb fees
x Credit card processing fees if applicable
x Short stay levy fee
x Cleaning and linen fees (charged to guests)
x Photography and listing creation set up
x Deep cleans such as oven or window cleaning
x Pantry items and supplies if your property stocks these
x Garden tidy
x Pool cleaning
x Bin/Mail collection service
x Emergency call outs
x Any costs for Maintenance, Repairs, Replacements
Payment is broken down via:
〰️ nightly rate
〰️ Stay Torquay host fees
〰️ platform fees (if applicable eg Airbnb service fees)
〰️ credit card fees (if applicable)
〰️ short stay levy fee (if applicable)
〰️ cleaning fees and/or linen fees
〰️ cost of pantry supplies
Guest payment occurs twice a month after check in date. Moneys paid are after all fees have been are taken out.
Contact us and request an example breakdown and we will simplify your personal payout for you!
You will continue to pay your property rates, insurance, bills, maintenance and repairs.
Please update your insurance provider and let them know you will be holiday letting your property, You will be asked to provide insurance confirmation when signing our agreement.
If for whatever reason you wish to deactivate your listing or no longer require our hosting and property management services, you can opt out by providing us with 30 days notice.
