Sunset Studio Featured

HOUSE RULES &
TERMS AND CONDITIONS

You'll be staying in someone's home, so please treat it with care and respect. Please ensure that you read and agree to the terms and conditions below. Payment of the security deposit and bond constitutes the guests acceptance of these Terms and Conditions.

HOUSE RULES

1. No extra guests, pets, smoking, vaping, illegal substances, parties, or commercial photography/filming is permitted on this property.
2. This property is strictly non-smoking, failure to comply and if evidence is found of smoking inside the property it will result in an immediate $250 fine.
3. This property offers a dedicated parking spot or free street parking.
4. Only the guests nominated and agreed in the booking may stay at the property. The number of guests should not exceed the number stated on the booking confirmation. Fees will apply for excess guests not agreed with the owners in advance. If any persons other than registered guests are invited on to the property (including visitors). The guest will also be liable to termination of the booking with no refund.
5. Disturbance to neighbours, including excessive noise, is prohibited and may result in termination of stay and loss of bond. Noise outside must be kept to a minimum after 10pm.
6. WiFi is provided complimentary for guest use. Guests should note that internet connection speeds vary widely according to local area availability and connection type and in many cases, data may be limited.  Whilst every endeavour will be made to ensure Wi-Fi is working as intended, we cannot guarantee an available or consistent connection due to network, data or speed issues beyond our control. Compensation will not be considered in these circumstances as WiFi is provided on a complimentary basis. Ethernet ports are available in most rooms.
7. Departure - the property should be left in a similar state to its condition on arrival. Please place rubbish in bins provided, clean and pack away your dishes and tidy benches. If you have selected a linen service, please strip beds and place used linen in the bathroom.
8. Check-out time is strictly 10am.
9. Stay Torquay takes no responsibility for the guest's personal property left behind. Return of personal property may be returned at the guest's cost for a minimum of $50.
10. Stay Torquay will make every effort to ensure the property is available as pictured. However Stay Torquay reserves the right to make alterations to the home, display photos or to bookings due to unforeseen circumstances.

CANCELLATION

1. Cancellation is fully refundable if your check in date is more than 2 months away. Please contact Stay Torquay in writing to process your cancellation as soon as possible.
2. We do not charge a cancellation fee for this studio as it is quickly re-let.
3. If you wish to cancel your booking and your check in date is less than 28 days, you won't receive a refund for your booking. It is too late for us to re-let the property.

PAYMENT TERMS & CONDITIONS

1. The price charged is for domestic use only and not commercial use.
2. The balance of the booking must be received in full, including all cleaning, linen and extra service fees, 28 days prior to occupancy. If the payment is not received, Stay Torquay has the right to cancel the booking and attempt to re let it.
3. A 50% Deposit is required to secure the booking if it is more than 30 days out of check in date.  If it is less that 30 days, the total amount of the booking will be required. A booking will not be held without a deposit. If paying the initial deposit by bank transfer, the bank transfer must be completed within 24 hours to prevent the booking being cancelled.
4. Payments may be made by Visa Card, Mastercard, Amex, Bank Transfer.
5. Damage, Breakages, Theft and Loss are the guests responsibility during their stay and funds will be taken out of the held bond for payment. Guests must notify the host of this immediately. Stay Torquay may recover from you repair or replacement cost (at Management's discretion). Any damage not reported or found on inspection for the rental will be deducted from the bond or the guest will be taken to VCAT and additional costs for attendance will be claimed.
6. Excess Rubbish Removal fees may apply if the amount of rubbish left at the property is deemed over and above what should be reasonably expected for the length of stay and number of guests.
7. Variations to any of the above conditions may only be made by prior arrangements with Stay Torquay in writing.